Service Line Success: Integrating Care Across Your System to Drive Market Share, Improve Quality and Reduce Costs

This webcast panel highlighted how market analytics combined with organizational imperatives and performance plays a critical role in building the right strategy for your service lines at every point of operations – department, procedure or systemwide operations.

0:45 mins

Market factors driving service line growth

Health systems must develop the right strategy by service line for their market and population. Numerous market factors like population growth, changing disease prevalence, macro and microeconomic trends such as gross domestic product, employment rates, high-deductible health plans, consumerism, federal policy changes, new technology that changes care delivery and care coordination factors ― all affect the demand for service lines in a market.

Recently, Sg2®, a Vizient company, released its 2019 Impact of Change® forecast projecting 1% overall inpatient and 15% overall outpatient growth over the next 10 years. Leaders must drive quality across all care locations while growing inpatient service lines such as behavioral health and neurosciences.

Sg2 Inpatient and Outpatient

Note: All service lines exclude 0–17 age group. Cardiovascular includes cardiology and vascular. Medicine includes allergy and immunology, dermatology, endocrinology, gastroenterology, medicine, genetics, hematology, hepatology, infectious diseases, nephrology, pulmonology, and rheumatology. Surgery includes burns and wounds, otolaryngology, general surgery, ophthalmology, and urology. Brain/CNS Cancer CARE Family is counted in both the cancer and neurosciences service line forecasts. CNS = central nervous system.
Sources: Sg2 Impact of Change®, 2019; HCUP National Inpatient Sample (NIS). Healthcare Cost and Utilization Project (HCUP) 2016. Agency for Healthcare Research and Quality, Rockville, MD; OptumInsight, 2017; The following 2017 CMS Limited Data Sets (LDS): Carrier, Denominator, Home Health Agency, Hospice, Outpatient, Skilled Nursing Facility; Claritas Pop-Facts, 2019; Sg2 Analysis, 2019.

Checklist for Service Line Management

Drive quality and value across your system of care by acting on these six key steps.

Right Care, Right Place, Right Cost White paper

A comprehensive report detailing the drivers to service line success.

HealthLeaders Service Line Success Report

A market report detailing expected growth rates by service line for the next decade.

Learn how we can help you achieve service line success