Move the needle on program performance

A health system’s emergency department (ED) is often the first experience a patient has with a health system. The experience in the ED can set the tone for the patient’s satisfaction. Efficient operations in the ED are a must. It’s important to understand the market dynamics of your population and patient flow patterns to effectively design a transformative strategy for your organization.

Sg2 Emergent Urgent Visits

Note: Forecast excludes 0–17 age group. Sources: Impact of Change®, 2019; OptumInsight, 2016; The following 2016 CMS Limited Data Sets (LDS): Carrier, Denominator, Home Health Agency, Hospice, Outpatient, Skilled Nursing Facility; Claritas Pop-Facts®, 2019; Sg2 Analysis, 2019.


Using Analytics to Inform and Operationalize Your Access Strategy and Emergency Department Operations


Tuesday, December 3, 2019


11:30 a.m. to 12:15 p.m. CT


45 minutes

Join us on Tuesday, December 3, for the finale of the Service Line Success webcast series. In this webcast, Vizient experts and Deb Snyder, senior administrator from Greater Hudson Valley Health System, (GHVHS) will discuss how to use analytics to assess clinical performance and share how GHVHS reduced arrival to provider time, discharge-patient length of stay and increased patient experience satisfaction scores.

Moderator: Debbie Schuhardt, MHA, FACHE, senior principal, Vizient


  • Deb Snyder, MSN, RN, CEN, senior administrator, emergency services and clinical decision area, Greater Hudson Valley Health System
  • Martin Lucenti, MD, PhD, chief medical officer and senior vice president, product strategy and innovation, Vizient
  • Brianna Motley, MBA, associate principal, Sg2® a Vizient company
Session overview:
Greater Hudson Valley Health System (GHVHS) was challenged with an overflowing emergency department (ED). During initial operational assessment, GHVHS leveraged regional and hyperlocal market forecasting to understand competition and patient leakage, as well as assess how their ED operations performed against market. Using market trend analysis, they confidently implemented an operational redesign project and plans to expand operations based on patient flow patterns and population management. In this panel you will hear results on how GHVHS reduced arrival to provider time by 46%, reduced discharge-patient length of stay by 12 minutes and increased patient experience satisfaction by 13%.


  • Learn how market trends and regional analytics should inform your access and network strategy
  • Understand best practices to implement operational improvements that increase capacity and throughput
  • Define qualitative and quantitative metrics that can inform your strategy decisions on operations, staffing and expansion

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Debbie SchuhardtDebbie Schuhardt brings more than 25 years experience in the health care industry with diversified management roles in both hospitals and consulting. Her breadth of experience includes change management, service line development and management, supply chain improvement specifically in the areas of orthopedics and spine, utilization management, performance improvement, ambulatory care, physician practice management, women’s services, oncology, and training and mentoring.

Prior to joining Vizient, she served as the corporate director for orthopedics, neurosciences, and rehabilitation for Meridian Health, now part of Hackensack Meridian Health in New Jersey, and as a vice president for Staten Island University Hospital, part of Northwell Health located in New York. Schuhardt received her master’s in hospital administration from the University of Minnesota, and a Bachelor of Science from the University of Maryland. She is also a fellow of the American College of Healthcare Executives.
Deb SnyderDeb Snyder has been working in emergency nursing for 24 years and nursing leadership for 15 years. She has led and participated in several successful emergency department throughput projects and transformation initiatives. She has led several major construction projects and emergency department renovations to resolve capacity problems.
Dr. Martin LucentiDr. Martin Lucenti provides valuable expertise related to clinical-supply integration using his unique background in medicine and operational engineering. Prior to joining the company, he was senior vice president for clinical operations consulting segment at MedAssets. His wealth of experience also includes practicing as an emergency medicine physician at Northwestern Memorial Hospital where he served first as the clinical operations director and then as vice chair of clinical operations.

Dr. Lucenti served in the National Guard after completing his undergraduate studies. He was deployed three times to Iraq ― the last two times working in the emergency department (ED) at the 10th Combat Support Hospital in Baghdad. He was also deployed to Afghanistan where he worked in the ED at the Combat Support Hospital in Bagram, and as the brigade surgeon for the 86th Infantry Brigade Combat Team. Dr. Lucenti continues to serve in the Vermont Army National Guard where he is currently the acting state surgeon.

Dr. Lucenti holds a Bachelor of Science in systems engineering and computer science from the University of Virginia in Charlottesville, Virginia. He completed the Medical Scholars Program at the University of Illinois in Champaign, Illinois, where he earned both his doctor of medicine degree and doctorate of philosophy in industrial engineering. He completed his emergency medicine residency at Harvard Medical School where he served as chief resident.
Brianna MotleyBrianna Motley is a visionary strategist who develops innovative and structured planning approaches for large-scale health systems and multimarket organizations. As a member of the Sg2 consulting team, she performs customized market analyses for her clients, providing strategic direction for success in the new value-based and consumer-focused health care era. Motley collaborates with a variety of providers on strategic enterprise, growth and service line planning. She is particularly skilled at developing systematic planning approaches and strategy development in behavioral health and post-acute care. She also guides suppliers in translating health care trends, understanding market readiness and constructing health system strategy.

She received her masters of business administration with a focus on health enterprise strategy and management, marketing, and organization management from the Kellogg School of Management at Northwestern University. She earned a Bachelor of Arts in Latin American studies from the University of Chicago.

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